OBServe

OBServe is a mobile app designed to enhance the travel experience for frequent railway passengers by streamlining the process of requesting cleaning services on Indian Railways trains. It allows you to request cleaning staff for your compartment through various methods, ensuring a swift and efficient response. Use OBServe to enter your PNR directly into the app, providing a simple and direct way to ensure your travel environment remains clean and comfortable.

Versatile Request Options

OBServe facilitates cleaning requests by allowing you to choose from multiple methods to submit your PNR number. As an alternative to app submission, you can send a straightforward SMS with your PNR to 58888 or submit the information through the official website. This flexibility ensures that every passenger, regardless of their preferred mode of communication, can access cleaning services effortlessly.

Seamless Communication with Cleaning Staff

OBServe employs an automated system (OBHS Request Automation System) to seamlessly direct your cleaning requests to onboard cleaning personnel. The system forwards the request directly to the cleaner on your train, providing essential details such as the PNR number for prompt service. Additionally, the railway administration is notified simultaneously, allowing for proper follow-up and ensuring that your request is addressed promptly.

Efficient Feedback Mechanism

Your input is valued through a feedback system accessible on the official website. This function allows you to share your experiences and suggestions easily, contributing to improving the service quality across the railway network. OBServe represents a significant step towards maintaining cleanliness and enhancing convenience on trains, making it an essential tool for any regular traveler in India.